Customer Reviews

5 star rating
A Satisfied C. from Fredericksburg, VA on 9/23/2020 for an auto service and their testimonial is:
"Harry Franklin has been quick in responding to our requests and I was impressed by the high quality delivered."
Potomac Creek Automotive
4.9
Based on 96 reviews
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Lacey Nichole
Lacey Nichole
19:27 29 Mar 21
I went to Potomac Creek Automotive for the first time, and was very impressed. They have as system that lets you see... whats physically wrong with your car, with pictures and everything. Most automotive shops leave you wondering whether or not you really need a specific something done and often wonder if its for their benefit or yours.. I would highly recommend this shop.read more
Antonio S
Antonio S
12:50 18 Mar 21
In the past I've never had an issue with this automotive business. Have taken multiple vehicles here. They were always... polite and efficient with the service provided. I am surprised to even have to write this review to be honest. So my daughter's car failed inspection for a list of items. They quoted me a price to fix these items and the labor alone was very expensive so I took the car to a more affordable mechanic as the wife lost her job due to the pandemic. Well the cheaper mechanic must of not did a great job at fixing the faulty items and the car failed inspection again. The owner of Potomac creek then got mad as this was the second time it failed inspection and they couldn't do the wheel alignment that I asked them to do. So apparently since they couldn't make money from this deal he told me that he was losing money because I couldn't afford their labor. Even though that may be true, you don't tell a customer this in the manner that they did. There are ways to communicate an issue which doesn't make a single household income customer feel as though we're scum. Nonetheless I kept my composure and politely declined any additional services. Just know if you can't afford their labor this could possibly happen to you. The receptionist however was always pleasant and welcoming. She alone almost made me not write this review, but I believe this may help someone else.read more
Amber Davis
Amber Davis
02:23 31 Dec 20
If you’re in this area and need anything with your vehicle I HIGHLY recommend bringing your vehicle here. My husbands... truck has had all the issues it’s been taken in 3 times in the last 2 weeks and they have been nothing short of phenomenal. We are getting ready to get all new tires put on and we will be using them again for that without a doubt. Everyone is so friendly and very accommodating! Can’t say enough good things!read more
Caitlin D
Caitlin D
19:24 17 Dec 20
Just the right place to take your vehicle, we have been coming here for a couple of years and had everything done from... a state inspection to a complete engine replacement. So great full for the honest work, we moved thirty minutes away and still will only bring our vehicles here. Thank you!!read more
Theresa Blanchfield
Theresa Blanchfield
17:30 05 Nov 20
They are always professional and repairs are reasonably priced ! Won't take my car anywhere else. Love the new repair... photos via tablet. Never any question about repairs.read more
TimTom
TimTom
21:55 13 Oct 20
Potomac Creek Automotive of Stafford, VA is my new business of choice for servicing my vehicles! They proved expedient... with my previous visits to simply satisfy Virginia State Inspections, but this latest visit more fully demonstrated their professional caliber. My well-maintained 2005 Toyota yet again passed; however, following a thorough, pictorial inspection, they visually showed me additional areas of potential concern should I choose to address them now or later. I’ve serviced a lot of vehicles during my life, sometimes myself, but until now I’ve never experienced a mechanic shop volunteering to show me real evidence of automotive concerns—and without any pressure to fix them then and now!! Might I also mention the complimentary coffee, hot cocoa, and soda in their comfortable waiting room?! If you're a military veteran, ask them about their discount.read more
Carlos Gualotuna
Carlos Gualotuna
18:45 01 Oct 20
Not only have they provided a fair price but almost as a veteran supports military discount. They are honest with all... recommended repairs that need to be done as well provide what future repairs you will need. Only place I go and recommend to others even my parents who come by to visit us.read more
MariaIsabel Conniff
MariaIsabel Conniff
12:53 10 Sep 20
Fantastic experience
Tracy Chase
Tracy Chase
21:00 27 Aug 20
Inspection for 2 cars and we taking our van back for an A/C repair. They are friendly and professional. They have a... new service were as they take pictures of your car and issues and send to you to review. I'm excited about the new service and know it will work great. I like businesses that discuss what the have to offer and how they can help up front.read more
Shawn Shurina
Shawn Shurina
22:02 03 Aug 20
A+ service. They wont rip you off. Very fair and knowledgeable. Better than the local dealership.
Treane Patrick
Treane Patrick
23:21 01 Jul 20
So I must say I am very impressed. As a very young woman, I have been taken advantage by too many mechanics. When I saw... I was having car troubles, I was dreading having to find a mechanic and a trustworthy one at that. First, it was a huge relief dealing with another woman in the industry. Also, Vanessa was very professional and patient with me, as I had my busy toddler running around and also a schedule conflict picking up my car. She was very informative and communicated everything to me thoroughly beginning to end. I was referred here by another mom in the area and I see why. I highly recommend this place and I will be coming back for all of my mechanical needs.read more
eilish oneill
eilish oneill
19:59 20 Mar 20
What else can I say but great shop. Vanessa is always a dream to work with. She is always extremely polite and... professional. If you are confused about a repair she will gladly explain why your vehicle needs the repair, the options you have, and what they suggest. She is extremely knowledgeable. As a woman, I appreciate working with another in the industry, especially with one so smart as herself. If you want good, clean work done on your vehicle then go see Vanessa at Potomac Creek.read more
Graham Gold
Graham Gold
16:50 17 Aug 18
Truly professional, quick, and very friendly.
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